Collection and Delivery

We operate under a collection and delivery service; of which, the Atrium offers delivery free of charge. Deliveries can only be made to sites with reasonable access. Deliveries of products to customers shall be in accordance with the company’s delivery schedule or as agreed with the customers.  The company cannot guarantee punctual deliveries, as a schedule may be subjected to inevitable and unforeseen delays.

The company shall not be liable for any loss or damage whatsoever, arising as a result of failure to deliver products by a scheduled date or as a result of any causes beyond the company’s control.

Upon arrival to the premises, the customer must be present to sort and sign off on the delivery of an order; it is not the responsibility of the delivery driver to wait and/or stock an order at the disposal of the customer.  Errors and/or shortages should be recorded at the time of delivery in the presence of the company’s driver. It is recommended that the customer scrutinise the invoice and check goods at the time of the delivery. The company will make every effort to rectify such an error.

Abusive behaviour directed towards any staff member from the customer will not be tolerated.  The company reserves the right to refuse delivery of an order under any circumstances.